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ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for value co-creation via products and services.

The objective of this webinar is to provide an introduction and a glimpse into the ITIL® 4 framework.

What You Will Learn

After this one-hour session, learners will have an overview of:

• Key concepts of ITIL® 4
• Four dimensions of ITIL® 4
• Purpose and components of the ITIL® 4 service value system
• Activities of service value chain
• Value streams
• Guiding principles
• ITIL® 4 milestones and how to initiate your ITIL®4 journey

This webinar will provide up to one (1) PDU.

Meet the speaker:

Helen Morris

Helen Morris is a Service Management Consultant, Business Relationship Manager, Trainer, Consultant, and Coach with over 20 years of experience in support of organizational change programs. As a Project Management and ITIL^® Trainer and Consultant with IIL, Helen trains, teaches, and coaches topics in Agile PM, ITIL^® and Business Relationship Management.

Helen is the co-author of several publications, including ITIL^® Foundation Exam Study Guide, ITIL^® Intermediate Certificate Companion Study Guide (Intermediate), Intermediate Certificate Companion Study Guide (Capability), and Service Integration and Management (SIAM) Foundation Study Guide. Her certifications include Agile PM^®, ITIL^® Practitioner Certificate, ITIL^® 4 Managing Professional, Business Relationship Management Professional.