IIL Live Webinar: Evolution in IT Service Management Through ITIL® 4
ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for value co-creation via products and services.
The objective of this webinar is to provide an introduction and a glimpse into the ITIL® 4 framework.
What You Will Learn
After this one-hour session, learners will have an overview of:
- Key concepts of ITIL® 4
- Four dimensions of ITIL® 4
- Purpose and components of the ITIL® 4 service value system
- Activities of service value chain
- Value streams
- Guiding principles
- ITIL® 4 milestones and how to initiate your ITIL®4 journey
This webinar will provide up to one (1) PDU.
Meet the speaker:
Helen Morris is a Service Management Consultant, Business Relationship Manager, Trainer, Consultant, and Coach with over 20 years of experience in support of organizational change programs. As a Project Management and ITIL® Trainer and Consultant with IIL, Helen trains, teaches, and coaches topics in Agile PM, ITIL® and Business Relationship Management.
Helen is the co-author of several publications, including ITIL® Foundation Exam Study Guide, ITIL® Intermediate Certificate Companion Study Guide (Intermediate), Intermediate Certificate Companion Study Guide (Capability), and Service Integration and Management (SIAM) Foundation Study Guide. Her certifications include Agile PM®, ITIL® Practitioner Certificate, ITIL® 4 Managing Professional, Business Relationship Management Professional.
It is no longer possible to register for this event