Did you know that in general, nine out of ten conversations miss the mark? Why is that? And more importantly, what can be done to improve our ability to communicate more effectively?
Everything in our world happens through conversation. Business is done, trust is established, relationships are built, and progress is made through the art of conversation. And the truth is, we’re failing in our communication. We simply haven’t been trained in the intricacies of how to engage in productive, meaningful, trust-building conversations.
But through the work of Judith Glaser, Ph.D., over the last three decades, we now have a better understanding of the complexities and impact of our conversations, and more importantly we now have a roadmap of skills and competencies that we can develop that will ensure our conversations hit the mark.
Participants will learn how conversations are constructed and deconstructed in our minds, the emotional and psychological impact of words, and how to create a deeper level of trust while reducing stress, anxiety, and conflict. These are tools that every Project Manager, and every leader, needs to develop.
Kevin Ciccotti, CPCC, PCC
As President of Human Factor Formula, Inc., Kevin Ciccotti delivers excellence, quality, and authenticity as he provides targeted, engaging, and inspiring programs from compelling keynotes to customized, immersive leadership retreats and classroom training, to world-class 1:1 coaching to help bring out the best in his clients.
He has spent the last decade traveling and speaking at PMI conferences (and others) around the world, including two PMI Global Congresses. His work is focused on bringing out the leader within every Project Manager, helping them to learn the tools to inspire their teams to greater levels of success and productivity.
Kevin’s training help leaders to decipher the “human operating system” in order to understand at a deeper level how people think, see, and respond to the world around them. Having this level of understanding provides them with an unprecedented ability to influence their teams and create an environment that is designed to operate the way we’re designed to operate, leading to increased engagement, higher productivity, and greater overall success. His work has been praised as being on the cutting edge of personal growth and professional development.
1 Leadership