Topic: A Model for Customer Experience Design
Brief Synopsis of the presentation
Increasingly, customer experience design is becoming a hot topic in a number of field, including IT. This presentation will introduce a model based on game design, but which can be used in any field. We will look at customer experience design in a variety of project settings, including traditional methodologies, how the evolution of agile fits with this model, and how it can be used in the latest post-agile areas, such as Empowered Product Teams.
Speaker Bio:
Mike DeWitt is a seasoned IT professional skilled in synthesizing complex technologies into effective tools of business. He has performed project, program, and portfolio management in industries such as finance, higher education, and insurance. He is an expert in several SDLCs, including Scrum and Kanban. He has implemented project management methodologies in a number of organizations, all the while studiously avoiding the PMP exam himself.
