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How to Lead People Through Change – ADKAR® Series Part 2: Awareness

Awareness

In order to get people’s buy-in on the change they must first understand the why. Awareness is all about helping people understanding the “Why” of the change.

It's all about the why

Simon Sinek has a book and TED Talk called “Start with the Why” – How Great Leaders Inspire Everyone to Take Action. He bolds the fact that when you communicate the why (the purpose, the  reason) rather than starting with the what (benefits/features) then we are focusing on the part of the brain that controls decision making. Nearing in on the “gut-feeling” part that we tend to draw on when we are making a decision, and our emotional reaction to it.

According to Prosci, this message is best communicated by a trusted, visible, and active Sponsor within the organization and this makes perfect sense. As Project Managers, we are often leading the team on some pretty cool initiatives, but it’s when the CEO takes center stage at a town-hall and speaks to the heart about Why they are going in that direction, that people take notice and listen.

I’ve seen some great examples of how to generate buzz around a new application that was being rolled out. It started with a very friendly message “have you heard the word” that started to gain everyone’s interest and excitement for what may be coming. One company I worked with, had a great idea for a Sponsor Roadshow where the team got a little cart and went around the office handing out ice-cream as the Project Sponsor walked around and started planting the seed about a new department the organization was developing and the benefits it could offer to the organization.

When we do not communicate the why, people will fill in the knowledge gaps themselves. The rumor-mill can be strong, so we want to own the message from the beginning by communicating the Why early on.

Volunteer Spotlight, January 2021

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Paul Bartal, PMP started volunteering in 2007. His personal motto is most appropriate, “the point of the journey is not to arrive by Neil Peart” He has led the Northwest Breakfast meeting for 13 years. But then came COVID-19 and Paul stepped up as the AVP of the Breakfast Program. Typically, the breakfast meeting was in person, but we could not gather so Paul led the way in taking this meeting virtual. It was tough, how do you network, advertise that you are a job seeker or job supplier and engage with the speaker while not talking over everyone? The best part of leading the breakfast meeting to Paul is to form friendships with the regular attendees. His joy is to hear that an attendee found a job as a result of their networking at one of the breakfast meetings.  

Paul’s words of wisdom to a new volunteer or peer, “just go for it. Just please take it seriously. It makes things tough for the team if you do not honor your commitments. He feels the same way about his work peers, “treat your coworkers exactly how you would like them to treat you. Respect their time and deliver whatever you commit to.”

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A little bit about Paul, did you know that he has played the drums for 40 years and is a member of a rock band, Radio X?  

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He tries to live life to the fullest, travel and appreciate others. His guilty pleasure is to off road in his jeep of the Arizona trails. I have known him for years after meeting at the Northwest Breakfast Meeting and did not know these tidbits. I just thought of him as a nice person, always positive and that he cares about others. You might see Paul Bartal in the community, he is an avid, Toastmaster, and feels this had led to his personal leadership and public speaking growth. He also supports the American Cancer Society and the Alzheimer’s Association. He gives back and is a stellar example, of a Volunteer of the Month.

President's Letter - February 2021

This month I am going to talk about something we all have an interest in, PDU's. My PMP renewal is coming up this year. I am not worried as I hit my 60 PDU's last year. But there was a time when that wasn't the case, and I found myself scrambling to get the required PDU's to renew.

To avoid that situation again, I put together a plan. The first thing I did was download the CCRS handbook and break down the 60 PDU's required.

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I work as a professional so check that off right away. I volunteer with the PMI Phoenix Chapter that fills out the remaining 17 PDU's of my Giving Back Category. Education I planned to primarily receive through the chapter by attending training, meetings, and webinars. The chapter holds at least one event a month, sometimes two. So that was easy. I just needed to attend one event per month, and in three years, I would have my 35 PDU's.

If you hold other PMI certifications, those have different requirements but are very similar and can be found in the CCRS handbook. If you obtain project management training or certifications outside of PMI, you can self report those as educational PDU's. An example of this would be a Certified Scrum Master Course qualifies as 6 Technical, 5 Leadership, and 5 Strategic for a total of 16 PDU's.

If you don't know how many PDU's you have, you can check your renewal status at https://my.pmi.org/. You may notice a new look to your dashboard. PMI recently rolled out an update. But behind the scenes, the reporting system is unchanged. You can still report PDU's as you have been. PMI has a guide book Continuing Certification requirements, and you can view it here.

There are many ways and resources available to chapter members to earn PDU's. The chapter offers events and webinars where you can earn PDU's. The webinar library on the website provides recordings of previous meetings and online events for viewing. At the end of the webinar, a PDU claim code will appear on the screen that you can use to claim the PDU's for that session.

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Screenshot of PDU Claim Code at the end of a recorded webinar

If you are looking for PDU's the chapter has them. We send out a newsletter every Sunday letting you know what is happening in the next few weeks with the chapter. If you are not getting it in your inbox, check to see if This email address is being protected from spambots. You need JavaScript enabled to view it. is going to your junk or spam folder. That is an excellent resource to stay informed with the chapter. You can also subscribe to one of our social media channels. We have a presence on LinkedIn, Facebook, Instagram, and Twitter.

If you are looking to earn some PDU's by giving back, we are always looking for Volunteers. You can complete a volunteer application on the website here https://pmiphx.org/volunteer-application.

I hope to see you at a chapter event!

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Shane Cretacci
President
PMI Phoenix Chapter

2021 Jobs Report - Finding New Footing: Uncertainty abounds, but opportunities are still out there

2021 JOBS REPORT an excerpt from the January issue of PM Network.

BY A. WILKINSON

 
 
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Subway station in New York, New York, USA

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The Outlook: The United States logged the worst economic contraction in its history during the second quarter of 2020, as non-farm payrolls—which account for 80 percent of workers in the economy—dropped by nearly 21 million in April. But by the end of the year, the data was hinting at hope: Hiring during October outpaced September by 15.5 percent, according to LinkedIn’s November Workforce Report. That’s still 5.8 percent lower than October 2019 but reason to celebrate for those on the job market.

But the road ahead for the U.S. job market is murky. “Without adequate fiscal stimulus and safety from the virus, employers and consumers will be unable to move forward, and so the recession will deepen,” says Erica Groshen, PhD, senior economic adviser, Cornell University, New York, New York, USA.

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—Erica Groshen, PhD, Cornell University, New York, New York, USA

Job opportunities are hardest to find in industries such as recreation and travel (down 41 percent in October compared with the year prior, according to LinkedIn), the arts (down 32 percent), energy and mining (down 32 percent), legal (down 18 percent), hardware and networking (down 14 percent) and entertainment (down 13 percent).

“But as the pandemic persists, we’re beginning to see layoffs occur outside these industries,” says John Challenger, CEO of outplacement firm Challenger, Gray & Christmas, Chicago, Illinois, USA.

Expansion plans have widely been abandoned until companies can emerge from the fog of uncertainty and more clearly define the long-term structural changes that will occur as a result of the pandemic, Groshen says. Companies will hoard cash and delay investment in R&D and capital improvement projects until they can regain certainty around the competitive landscape and consumer behavior.

The Opportunity: Manufacturing, transportation and logistics, construction, retail and real estate have seen the biggest recovery in open positions since hitting lows in April 2020, according to LinkedIn. And while brick-and-mortar retail may be floundering, companies that sell goods and services are strengthening their online infrastructure and offerings in response to the mass shift in consumer behavior, says Challenger. Those organizations will need digital-savvy project talent to push forward.

Project activity—and a need for project managers—extends beyond those fields. When the pandemic first hit, industries that could transition to remote work—largely white-collar professional jobs—immediately implemented work-from-home policies that became long-term for many. By midyear, three-fourths of professional workers, including project managers, were still working remotely, says Challenger.

While CEOs in North America are the least likely to view low-density workplaces as a lasting change (as much as 20 percentage points less than CEOs in Latin America, for instance), nearly half believe the trend will be permanent, according to PwC. For this year, the abrupt but enduring acceptance of digital collaboration tools and remote work will continue, predicts McKinsey, which means a serious appetite for project leaders to effectively steer everything from the development of analytical tools to change initiatives around dispersed teams.

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PHOTO BY ERGIN YALCIN/E+/GETTY IMAGES. OPPOSITE PAGE, PHOTO BY LIANG SEN/XINHUA VIA GETTY IMAGES

United States:
Geotargeting

Location matters—not only in how many positions are available, but also what sectors they’re in. Of the 100 largest U.S. metropolitan areas, Rochester, New York won the top slot for job outlook, according to ManpowerGroup, with 29 percent of organizations signaling they intended to expand headcount in the last three months of 2020. At the other end of the list, Los Angeles, California; New Haven, Connecticut; and Miami, Florida all fell below zero for overall hiring intention. Here are the sectors with the sharpest seasonally adjusted uptick in hiring intention by U.S. region.

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How to Lead People Through Change – Part 1: Intro to the ADKAR® Series

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Ah yes, another elusive acronym for us to add to our business vernacular. If you stay with me on the following ADKAR blog series, I promise this acronym will become one of your favorites. Why? Because it is simple to understand and can make a big impact to helping achieve project success.

Before we get into the details of ADKAR, I’d be remiss if I didn’t mention the importance of Organizational Change Management (OCM) and introduce you to the global leader in change management solutions, Prosci ®.

What is Change Management

Prosci® defines change management as the process, tools and techniques to manage the people side of change to achieve the required business outcome. Change management incorporates the organizational tools that can be utilized to help individuals make successful personal transitions resulting in the adoption and realization of change.

That statement of a personal transition is a key part to understanding the methodology of change management. If you think about a project, there may be a significant percentage of the project’s success relying on a person changing how they work. For example, when implementing a new PPM tool, a project manager may need to be change how they track and report their project plan, financials, risk & issues log, etc. If they have been doing the same process in Excel or Microsoft Project, they probably have some sort of an autopilot and learning how to use a new system will be a disturbance to this autopilot. Some people may have a little blip when they come across change, others will have a colossal reaction to this adjustment.

Not to throw another acronym at you, but OCEAN or The Big Five Theory is one that I’ve been interested in lately as it relates to how people emotionally react to and process change, based on their personality. The range where someone falls on each of the Openness, Conscientiousness, Extroversion, Agreeableness, and Neuroticism spectrum could be an important tell of how they react to change.

Change management is getting out in front of this disturbance – anticipating it – and planning to help people successfully journey through their current state to their future state.

Importance of Change Management

Prosci has 20 years of research into Change Management and their surveys have consistently shown that you are 6x  more likely to meet or exceed your objectives when you implement change management. You are also more likely to stay on budget and achieve the results ahead of schedule.

You can learn more about the details and benefits of OCM in Kelly’s blog: Managing Change: Absent Processes Hurting Your Projects Future or check out the recap of our OCM webinar: Change Management Fundamentals.

ADKAR – An Introduction

As mentioned, Prosci is the global leader of management solutions and there are a lot of tools that Prosci has, but the one that I think complements project management the most is ADKAR since it focuses on an individual’s journey.

ADKAR stands for

 
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It represents the five elements of change that must be achieved for that change to be a success. There are a lot of ADKAR resources available outside of attending a Prosci training. Jeffrey M. Hiatt wrote ADKAR: A model for change in business, government, and our community. It’s a short, easy read that can be purchased online.

Lien, wrote a great article that describes how to coach individuals through each section of ADKAR in her blog – Coaching Through Change

Over the next few blogs, we’ll take a deeper look into each one of the ADKAR milestones, starting with Part 1 – Awareness

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